Privacy policy
How information is used when you visit Loxemb or contact us for software support. Last updated: 16 October 2026.
Check your setup on WhatsApp →Website and privacy contact
This policy relates to loxemb.com. For privacy questions or a request about your information, contact Loxemb on WhatsApp: +1 636 638 9438. Request the operator’s legal identity and address before placing an order.
Information you choose to provide
When you contact us, we may receive your name or messaging profile, contact details, software requirements, computer specifications, screenshots and order correspondence. Share only the information needed for the request and hide unrelated personal information.
Why information is used
Information supplied for a request is used to assess compatibility and licence eligibility, agree a service, arrange installation, provide technical support and handle order or privacy enquiries. Order records may also be needed for accounting, security and legal obligations.
WhatsApp and external services
WhatsApp buttons open a separate messaging service. A prefilled message is shown for you to review and send; clicking a link does not automatically send that message. The messaging provider processes information under its own terms and privacy policy. Agreed remote-support or payment providers may also process information needed for their services.
Remote sessions
A remote session takes place only with your permission. Close private files, remain at the computer and enter your own passwords. You may end the connection at any time. Do not send personal passwords, one-time security codes or full payment-card information to Loxemb.
Website operation and cookies
Hosting and WordPress can process technical information such as IP addresses, browser details, security logs and essential login cookies. WordPress comment, account and embedded-content behaviour is described below where those functions are used. External links are not the same as embedded third-party tracking.
Retention and requests
Information should be kept only as needed for the stated service, support, records and applicable obligations. Contact us to request information about your records, access, correction or deletion, or to object where applicable. Some information may need to be retained for legal or security reasons. Ask about the retention period that applies to your particular records.
Changes to this policy
Updates will be published here with a revised date. New optional tracking or data collection requires an appropriate notice and consent where applicable.
WordPress functions: comments, accounts and embedded content
The following information applies where the corresponding WordPress functions are used.
Who we are
Our website address is: https://loxemb.com.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.