Frequently asked questions
Understand package pricing, device activation, installation and ongoing support before you order.
Check your setup on WhatsApp →What is included in an eligible package?
Download + Installation + Lifetime Activation Key + Ongoing Technical Support After Purchase. We confirm the specific software, version, original devices and licence eligibility before accepting an order. No particular software licence is listed for purchase on this FAQ page.
How much does it cost?
Eligible packages are $50 for one device, $80 total for two devices, and $35 per device for three or more. Three devices cost $105; four cost $140. Availability is confirmed for each software offer before payment.
Can the key move to another computer?
A device-bound key supplied under this offer stays with the original computer and cannot be transferred. Ask before replacing hardware or reinstalling your system; the applicable publisher terms and activation process determine what is possible.
Are free updates included?
No free updates or paid upgrades are included in the package. The confirmed software version and its publisher licence terms determine your usage rights. A perpetual licence does not promise ongoing compatibility with future operating systems.
Will I still receive help after purchase?
Yes. Ongoing technical support covers the agreed software setup. Send your order reference, software version, operating system and exact issue. We do not promise instant replies or 24/7 availability. New versions, training, hardware repairs and unrelated computer problems require separate agreement.
Is remote access required?
Not always. Guided setup may be available. A remote session is arranged only with your permission, and you can disconnect at any time. Never send your personal account passwords over chat.
Can you install software I already own?
Tell us what you own and which help you need. We can assess a separate installation request for compatible, properly authorised software and confirm its scope and price before starting.
What should I send for a compatibility check?
The exact software name and version, Windows version, processor, RAM, available storage and graphics hardware where relevant. For printing or cutting, include the equipment model and connection type.
Can I request a refund or cancellation?
Contact us promptly with the order details. The stage of fulfilment, agreed work and applicable consumer rights determine the response. Read the refund policy before ordering.