1. Send the essentials

Tell us the software name and exact version, your computer specifications, operating system and number of devices. For print or cutting software, include the equipment model and connection type.

2. Confirm compatibility and scope

We review availability, licence eligibility and your requirements before confirming the offer. You receive the price, included work and installation approach before payment. A package is confirmed for the stated software, version and original devices.

3. Choose how to install

Guided setup: follow the instructions provided for your agreed software. Remote assistance: arrange a session and explicitly approve the connection. Stay at your computer and close unrelated private documents. You can end the session at any time.

4. Check the result together

We confirm that the agreed software installation opens and review the agreed basic setup. Printer and cutter tests depend on working hardware, suitable materials and your supervision.

5. Keep technical support available

After purchase, contact us about the agreed setup with your order details, version and error message. Response times depend on availability and the issue. Paid upgrades, new modules, additional installations and hardware repairs are not automatically included.

Before a remote session

• Back up your own files and any existing software settings.
• Use a stable internet connection and power supply.
• Keep your software account and passwords private; enter them yourself when needed.
• Use only agreed, trusted download and remote-support sources.
• Do not disable security protections just to force an untrusted installer to run.

View eligible package pricing →   Support FAQ →